Luxury Packaging

Our packaging

Delivery Information

  • Delivery Times

    Our standard delivery is 2-3 working days.

    Our next day delivery is 1-2 working days depending on when your order is placed

    If you ask for your order to be delivered on a specific date, it will arrive on that date at an extra charge. Please note that our delivery dates may be affected by public holidays and some geographic locations. Orders placed before 2:30 pm GMT will be dispatched on the same day.

  • Delivery Costs

    Standard delivery
    2-3 business days

    £4.99

    Next day delivery

    £8.99*

    Nominated day
    Specific day which is not the next day

    £6.99*

  • Returns

    Please call our customer service at:
    0808 2341 080   Toll free
    0208 978 1101   Local

    or email us at: customerservice@alexanderandjames.com to arrange a return authorization.

    Please note that we cannot refund correctly engraved products. We request that you return the item within 30 days from the date of delivery.

  • Deliver to multiple addresses

    We recommend that you follow these steps to make deliveries to multiple addresses easier:
    Become a member before you complete your purchase. This will allow you to save a list of up to 20* addresses to your prefer-ences. Load and save the addresses to your membership profile. Start shopping. At checkout, assign an address to each product individually. Products assigned to the same address will be grouped and sent together. Complete your order.

    *If you would like to ship special combinations or ship to more than 20 different addresses, please call our customer service at 08082341080 or email customerservice@alexanderandjames.com

Delivered with care
Via UPS

Delivery FAQS

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